Advice

Illustration by Dustin Elliott When Stephen Mills’ wife tries to cancel her Audible subscription, she inadvertently gives scammers access to her computer. They steal $3,495. Why won’t Wells Fargo help …

Illustration by Dustin Elliott (hi-res version) Justin Czerniawski pays $575 for premium resume help from TopResume, but he’s unhappy with the results. When TopResume refuses a refund, he turns to …

Illustration by Dustin Elliott Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations? Q: I prepaid Sears for …

Illustration by Dustin Elliott Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money? Q: I bought a voucher …

Illustration by Dustin Elliott Angelica Niklowitz gets a recurring error when she tries to access the hockey game tickets she buys through StubHub. Can she get a refund for the …

Illustration by Dustin Elliott Why is Martha Norrick’s Target Circle debit card closed? Target has given her several reasons, but it’s doing nothing to help her get her card back. …

Illustration by Dustin Elliott Ken Sours buys a watch on eBay, but the company suspends his account immediately after the purchase. Then he receives a magazine instead of the watch. …

Illustration by Dustin Elliott Doreen Waltrich pays American Standard $32,952 for a new bathroom, but now the shower doors don’t work. Why won’t the company fix it? Q: I paid …

Illustration by Dustin Elliott (hi-res version) Toni Bowick buys tickets to an Atlanta Braves game through Ticketmaster but then can’t access them before the event. Ticketmaster claims she doesn’t have …