Illustration by Dustin Elliott George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned? …
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Illustration by Dustin Elliott Adrianna Gatlin is facing a $2,450 debt after Pediatrix Medical Group bills her directly for medical services. Why didn’t it send her the correct form to …
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Illustration by Dustin Elliott Lori McBride buys StubHub tickets for a 1 p.m. show but discovers they’re for 7:30 p.m. StubHub denies her a refund because she didn’t immediately contact …
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BY CHRISTOPHER ELLIOTT Stranded by a flight delay. Why won’t Holland America Refund my $3,952? Illustration by Dustin Elliott A family’s dream Alaska cruise collapses when a flight delay leaves …
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Illustration by Dustin Elliott When Stephen Mills’ wife tries to cancel her Audible subscription, she inadvertently gives scammers access to her computer. They steal $3,495. Why won’t Wells Fargo help …
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Illustration by Dustin Elliott (hi-res version) Justin Czerniawski pays $575 for premium resume help from TopResume, but he’s unhappy with the results. When TopResume refuses a refund, he turns to …
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Illustration by Dustin Elliott Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations? Q: I prepaid Sears for …
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Illustration by Dustin Elliott Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money? Q: I bought a voucher …
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Illustration by Dustin Elliott Angelica Niklowitz gets a recurring error when she tries to access the hockey game tickets she buys through StubHub. Can she get a refund for the …
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Illustration by Dustin Elliott Why is Martha Norrick’s Target Circle debit card closed? Target has given her several reasons, but it’s doing nothing to help her get her card back. …
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