Illustration by Dustin Elliott Roland Nazariyan buys three sets of tickets to a UFC fight through StubHub. But the real battle comes after the event — with StubHub’s customer service …
-
Illustration by Dustin Elliott Victoria Evans thinks she made a smart purchase when she buys a Frigidaire refrigerator. But within 7 months, her appliance starts flashing temperature warnings and spoiling …
-
Illustration by Dustin Elliott When Lance Croft gets hit with $14,000 in IRS penalties, he discovers that his H&R Block tax preparer missed a page on his return. After two …
-
Illustration by Dustin Elliott The freezer compartment on Paris Perlick’s GE refrigerator keeps failing because of an elusive coolant leak. The manufacturer has tried to repair it five times over …
-
Illustration by Dustin Elliott Charlene Burgett faces every concertgoer’s nightmare when she discovers her expensive StubHub tickets offer no view of Jason Bonham, the drummer she specifically came to see …
-
Illustration by Dustin Elliott Jan Burnett thinks her routine blood tests are behind her when she receives an explanation of benefits showing zero patient responsibility. But more than a year …
-
Illustration by Dustin Elliott A noisy, cracked induction cooktop from Frigidaire leaves Linda Lockwood chasing repairs, dealing with missed appointments, and getting the runaround from both the manufacturer and Best …
-
Illustration by Dustin Elliott Joe Burley buys a mini PC on eBay, but the seller ships his package to another address. When USPS confirms the delivery wasn’t to Burley, eBay …
-
Illustration by Dustin Elliott Mike Tarallo pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit. Can Frigidaire and its parent …
-
Illustration by Dustin Elliott Hien Shields faces an $18,926 bill for emergency spinal surgery after Anthem Blue Cross and its partner Carelon point fingers over authorization. She’s made 80 calls …
Newer Posts
