BY CHRISTOPHER ELLIOTT Stranded by a flight delay. Why won’t Holland America Refund my $3,952? Illustration by Dustin Elliott A family’s dream Alaska cruise collapses when a flight delay leaves …
Advice
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Advice
Can Wells Fargo keep our money after a scammer stole it through Zelle?
by Publisherby PublisherIllustration by Dustin Elliott When Stephen Mills’ wife tries to cancel her Audible subscription, she inadvertently gives scammers access to her computer. They steal $3,495. Why won’t Wells Fargo help …
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Illustration by Dustin Elliott (hi-res version) Justin Czerniawski pays $575 for premium resume help from TopResume, but he’s unhappy with the results. When TopResume refuses a refund, he turns to …
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Advice
Sears didn’t install my washer. Why won’t it refund the labor charges?
by Publisherby PublisherIllustration by Dustin Elliott Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations? Q: I prepaid Sears for …
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Illustration by Dustin Elliott Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money? Q: I bought a voucher …
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Advice
I paid $375 for hockey game tickets I couldn’t use. Why won’t StubHub refund me?
by Publisherby PublisherIllustration by Dustin Elliott Angelica Niklowitz gets a recurring error when she tries to access the hockey game tickets she buys through StubHub. Can she get a refund for the …
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Illustration by Dustin Elliott Why is Martha Norrick’s Target Circle debit card closed? Target has given her several reasons, but it’s doing nothing to help her get her card back. …
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Illustration by Dustin Elliott Ken Sours buys a watch on eBay, but the company suspends his account immediately after the purchase. Then he receives a magazine instead of the watch. …
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Advice
My American Standard shower doesn’t work! Can you help me get it fixed?
by Publisherby PublisherIllustration by Dustin Elliott Doreen Waltrich pays American Standard $32,952 for a new bathroom, but now the shower doors don’t work. Why won’t the company fix it? Q: I paid …
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Illustration by Dustin Elliott (hi-res version) Toni Bowick buys tickets to an Atlanta Braves game through Ticketmaster but then can’t access them before the event. Ticketmaster claims she doesn’t have …
