Illustration by Dustin Elliott When Paul Avron’s daughter surprises him with Coldplay tickets, he expects a memorable night out. But as the concert approaches, the tickets still haven’t arrived, and …
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Illustration by Dustin Elliott Vaughn Warriner’s Apple computer gets damaged in transit when he sends it his granddaughter. Now UPS is refusing his $400 claim. Can it do that? Q: …
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Illustration by Dustin Elliott When Andrew Fogel’s milk frother sputters to a stop right after the warranty ends, he gets steamed. Fogel rarely used his Paris Rhône appliance before it …
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Illustration by Dustin Elliott Roland Nazariyan buys three sets of tickets to a UFC fight through StubHub. But the real battle comes after the event — with StubHub’s customer service …
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Illustration by Dustin Elliott Victoria Evans thinks she made a smart purchase when she buys a Frigidaire refrigerator. But within 7 months, her appliance starts flashing temperature warnings and spoiling …
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Illustration by Dustin Elliott When Lance Croft gets hit with $14,000 in IRS penalties, he discovers that his H&R Block tax preparer missed a page on his return. After two …
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Illustration by Dustin Elliott The freezer compartment on Paris Perlick’s GE refrigerator keeps failing because of an elusive coolant leak. The manufacturer has tried to repair it five times over …
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Illustration by Dustin Elliott Charlene Burgett faces every concertgoer’s nightmare when she discovers her expensive StubHub tickets offer no view of Jason Bonham, the drummer she specifically came to see …
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Illustration by Dustin Elliott Jan Burnett thinks her routine blood tests are behind her when she receives an explanation of benefits showing zero patient responsibility. But more than a year …
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Illustration by Dustin Elliott A noisy, cracked induction cooktop from Frigidaire leaves Linda Lockwood chasing repairs, dealing with missed appointments, and getting the runaround from both the manufacturer and Best …
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