Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever? By Christopher Elliott Q: I received two bills from Quest …
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It’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund? By…
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Victoria Sims’s Frigidaire refrigerator has never worked. It’s been almost a year since she bought it — can she get a replacement? By Christopher Elliott Q: I’m writing to you…
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By Kelley Shannon Executive Director Freedom of Information Foundation of Texas To witness bipartisanship at the Texas Capitol, look to the lawmakers who are working to improve open government laws.…
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After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her…
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John Baldwin’s Samsung tablet won’t hold a charge. He wants to file a warranty claim. Samsung says the device is out of warranty. Is it? By Christopher Elliott Q: Last…
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Christy Prince’s new GE refrigerator hasn’t worked for three months. Should GE replace the appliance? By Christopher Elliott Q: I purchased a new GE refrigerator three months ago. The refrigerator…
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When Maureen Entwistle and her husband check into a Vrbo rental in North Carolina, they can’t breathe. Can they check out and get a refund? By Christopher Elliott Q: My…
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When the door on Lauren Butcher’s new GE range shatters, the company makes her wait two months for a repair. She wants a new oven. Who’s right? By Christopher Elliott8…
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BG&E agrees to waive Larry Bauman’s monthly service fee but then charges him anyway. Is there a way to get his money back? By Christopher Elliott Q: I have a…
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