Illustration by Dustin Elliott Luke Gilbertson’s dog, Stewie, falls ill after a Rover pet sitter allegedly leaves him unattended. Despite veterinary proof of a foreign object ingestion, Rover won’t cover …
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Illustration by Dustin Elliott Adriana Gores accidentally overpays her Comcast bill by nearly $5,000 and receives a prepaid debit card as a refund. When the balance mysteriously plummets to $82, …
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Illustration by Dustin Elliott Aaron McIntosh thought he was following the rules of the Avis Uber Partner Program until his bank flagged the rental company’s aggressive billing as fraud. By …
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Illustration by Dustin Elliott After sustaining an injury, Andrew Greenman tries to return a pair of shoes to Amazon that he can no longer wear. Amazon promises him a refund …
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Illustration by Dustin Elliott Brian O’Leary wants to see Bruno Mars in Chicago, but Ticketmaster claims there’s no accessible seating left—even though resellers have plenty of inventory. Can a consumer …
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Illustration by Dustin Elliott Jay Catelli’s Alfa Romeo dashboard is defective. He has a warranty that covers interior damage, but the company says his specific part is on a secret …
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Illustration by Dustin Elliott StubHub insists a Rick Springfield concert has been postponed, but the show actually takes place. Can a customer get a refund even if the company’s computer …
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Illustration by Dustin Elliott Stephen Stein arrives at his hotel for a family gathering only to find his reservation missing. Booking.com promises to cover the extra cost of a new …
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Illustration by Dustin Elliott Turo charges Georgina Montalvan $2,338 for damages she didn’t cause. Then Turo makes a U-turn, dropping the charges. Then it changes its mind again. Does she …
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A rule that guarantees the airfare you see is the airfare you pay is about to get repealed. You have until July 31 to save it. Remember what booking an …
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