Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever? By Christopher Elliott Q: I received two bills from Quest …
Advice
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Advice
PROBLEM SOLVED: Home Depot can’t install my garage shelving. Can I get a refund?
by Publisherby PublisherIt’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund? By…
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Advice
PROBLEM SOLVED: This Frigidaire refrigerator never worked. Can I get a new one?
by Publisherby PublisherVictoria Sims’s Frigidaire refrigerator has never worked. It’s been almost a year since she bought it — can she get a replacement? By Christopher Elliott Q: I’m writing to you…
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By Kelley Shannon Executive Director Freedom of Information Foundation of Texas To witness bipartisanship at the Texas Capitol, look to the lawmakers who are working to improve open government laws.…
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Advice
PROBLEM SOLVED: Sears couldn’t deliver my appliances. Now it won’t refund my $3,606
by Publisherby PublisherAfter Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her…
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Advice
PROBLEM SOLVED: My Samsung tablet won’t hold a charge. Is my warranty dead, too?
by Publisherby PublisherJohn Baldwin’s Samsung tablet won’t hold a charge. He wants to file a warranty claim. Samsung says the device is out of warranty. Is it? By Christopher Elliott Q: Last…
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Advice
PROBLEM SOLVED: I’ve been without a refrigerator for three months. Why won’t GE help me?
by Publisherby PublisherChristy Prince’s new GE refrigerator hasn’t worked for three months. Should GE replace the appliance? By Christopher Elliott Q: I purchased a new GE refrigerator three months ago. The refrigerator…
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Advice
TRAVEL TROUBLESHOOTER: There’s a musty smell in her Vrbo rental. Can she get her money back?
by Publisherby PublisherWhen Maureen Entwistle and her husband check into a Vrbo rental in North Carolina, they can’t breathe. Can they check out and get a refund? By Christopher Elliott Q: My…
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Advice
PROBLEM SOLVED: My new GE range shattered. Do I have to wait two months for a repair?
by Publisherby PublisherWhen the door on Lauren Butcher’s new GE range shatters, the company makes her wait two months for a repair. She wants a new oven. Who’s right? By Christopher Elliott8…
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