Illustration by Dustin Elliott When you pay nearly $1,000 for concert tickets, you expect a perfect view — not a VIP tent blocking one-third of the stage. But that’s exactly …
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Illustration by Dustin Elliott When Jeff Balesh buys tickets to see Eric Clapton in Philadelphia, he believes StubHub’s FanProtect Guarantee will give him peace of mind. It doesn’t. Will it …
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Illustration by Dustin Elliott When Audrey Kessler sells her home in Ravenna, Ohio, the $75 monthly bill from Ohio Valley Waste for trash service doesn’t stop. Even after she called, …
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Illustration by Dustin Elliott When Paul Avron’s daughter surprises him with Coldplay tickets, he expects a memorable night out. But as the concert approaches, the tickets still haven’t arrived, and …
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Illustration by Dustin Elliott Vaughn Warriner’s Apple computer gets damaged in transit when he sends it his granddaughter. Now UPS is refusing his $400 claim. Can it do that? Q: …
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Illustration by Dustin Elliott When Andrew Fogel’s milk frother sputters to a stop right after the warranty ends, he gets steamed. Fogel rarely used his Paris Rhône appliance before it …
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Illustration by Dustin Elliott Roland Nazariyan buys three sets of tickets to a UFC fight through StubHub. But the real battle comes after the event — with StubHub’s customer service …
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Illustration by Dustin Elliott Victoria Evans thinks she made a smart purchase when she buys a Frigidaire refrigerator. But within 7 months, her appliance starts flashing temperature warnings and spoiling …
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Illustration by Dustin Elliott When Lance Croft gets hit with $14,000 in IRS penalties, he discovers that his H&R Block tax preparer missed a page on his return. After two …
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Illustration by Dustin Elliott The freezer compartment on Paris Perlick’s GE refrigerator keeps failing because of an elusive coolant leak. The manufacturer has tried to repair it five times over …
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