Illustration by Dustin Elliott When David Cerullo returns a defective DVD/VCR combo to Amazon, he expects a quick refund. Instead, the company asks him to prove his identity — and …
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Illustration by Dustin Elliott When Howard Friedman’s new refrigerator stops cooling, he expects a simple replacement. After all, he had bought it from Walmart, one of the world’s largest retailers. …
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Illustration by Dustin Elliott Lawrence Signori thought he’d fully paid for his rental car in Porto, Portugal. But not according to his rental company. Europcar charged him an extra $407 …
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Illustration by Dustin Elliott When you pay nearly $1,000 for concert tickets, you expect a perfect view — not a VIP tent blocking one-third of the stage. But that’s exactly …
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Illustration by Dustin Elliott When Jeff Balesh buys tickets to see Eric Clapton in Philadelphia, he believes StubHub’s FanProtect Guarantee will give him peace of mind. It doesn’t. Will it …
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Illustration by Dustin Elliott When Audrey Kessler sells her home in Ravenna, Ohio, the $75 monthly bill from Ohio Valley Waste for trash service doesn’t stop. Even after she called, …
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Illustration by Dustin Elliott When Paul Avron’s daughter surprises him with Coldplay tickets, he expects a memorable night out. But as the concert approaches, the tickets still haven’t arrived, and …
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Illustration by Dustin Elliott Vaughn Warriner’s Apple computer gets damaged in transit when he sends it his granddaughter. Now UPS is refusing his $400 claim. Can it do that? Q: …
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Illustration by Dustin Elliott When Andrew Fogel’s milk frother sputters to a stop right after the warranty ends, he gets steamed. Fogel rarely used his Paris Rhône appliance before it …
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Illustration by Dustin Elliott Roland Nazariyan buys three sets of tickets to a UFC fight through StubHub. But the real battle comes after the event — with StubHub’s customer service …
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