Illustration by Dustin Elliott William Hunt’s Samsung projector breaks while still under warranty, but the company tells him it can’t find the parts to fix it. Instead of a refund …
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Illustration by Dustin Elliott Henry Dickson is trapped in a digital hall of mirrors after his iPad crashes and requires a backup restoration. Amazon’s security system demands he approve a …
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Illustration by Dustin Elliott Charles Marcus books two rooms at a Hampton Inn through Priceline, but the site cancels them without his permission. When he rebooks the same rooms, the …
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Illustration by Dustin Elliott Tony Rogozinski thought he followed the rules when he called StubHub to cancel his Lady Gaga ticket listing. But when the site sold the tickets anyway …
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Illustration by Dustin Elliott Laura Bartholomew’s new GE Spacemaker washer didn’t just wash clothes—it also rocked, banged, and hit the walls like it was trying to escape her home. After …
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Illustration by Dustin Elliott Luke Gilbertson’s dog, Stewie, falls ill after a Rover pet sitter allegedly leaves him unattended. Despite veterinary proof of a foreign object ingestion, Rover won’t cover …
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Illustration by Dustin Elliott Adriana Gores accidentally overpays her Comcast bill by nearly $5,000 and receives a prepaid debit card as a refund. When the balance mysteriously plummets to $82, …
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Illustration by Dustin Elliott Aaron McIntosh thought he was following the rules of the Avis Uber Partner Program until his bank flagged the rental company’s aggressive billing as fraud. By …
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Illustration by Dustin Elliott After sustaining an injury, Andrew Greenman tries to return a pair of shoes to Amazon that he can no longer wear. Amazon promises him a refund …
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Illustration by Dustin Elliott Brian O’Leary wants to see Bruno Mars in Chicago, but Ticketmaster claims there’s no accessible seating left—even though resellers have plenty of inventory. Can a consumer …
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