Illustration by Dustin Elliott Stephen Stein arrives at his hotel for a family gathering only to find his reservation missing. Booking.com promises to cover the extra cost of a new …
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Illustration by Dustin Elliott Turo charges Georgina Montalvan $2,338 for damages she didn’t cause. Then Turo makes a U-turn, dropping the charges. Then it changes its mind again. Does she …
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A rule that guarantees the airfare you see is the airfare you pay is about to get repealed. You have until July 31 to save it. Remember what booking an …
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Illustration by Dustin Elliott When Debbie McNulty discovers a surprise $179 charge on her credit card from Furnished Finder, she immediately asks for a refund. Why is the company trying …
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Illustration by Dustin Elliott David Melton faces a frustrating problem when two fraudulent charges for sports tickets totaling $1,855 hit his PayPal account. His initial disputes with PayPal and American …
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Illustration by Dustin Elliott After an airline delay leaves him stranded in Phoenix, Michael Damarino rents a car to finish his trip. But American Airlines voids his refundable ticket because …
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Illustration by Dustin Elliott Have you ever heard of the car rental upsell scam? Neither had Steve Sphar when he rented a compact car in Granada, Spain, recently. His car …
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Illustration by Dustin Elliott Judy Williams’ recent flight from Seattle to Billings, Mont., was a painful lesson in self-service fatigue. She stood in two lines at the airport to drop …
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Illustration by Dustin Elliott UPS declares Lina Mahmoud’s $687 package lost, but Michael Kors refuses to refund her, playing a frustrating game of corporate hot potato. How does she get …
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Illustration by Dustin Elliott Karen Plaskon’s refrigerator breaks under her Sears Master Protection Agreement, and Sears approves a replacement. But after months of delays, canceled orders, and endless excuses, she’s …
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