Illustration by Dustin Elliott Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is …
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Illustration by Dustin Elliott Bruce Gerencser can’t access his Amazon account after changing his phone number, leaving two-factor authentication tied to his old number. Despite making calls for six weeks, …
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As long as there have been homes for sale, there have been financial vehicles designed to alleviate some of the financial pressures associated with owning a home. A reverse mortgage …
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Illustration by Dustin Elliott Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, …
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Illustration by Dustin Elliott (hi-res version) When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks and refuses …
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Illustration by Dustin Elliott Sandra Addo’s $98 Christmas tree is damaged by FedEx before it arrives. An Amazon customer service agent promises to send her a new one, and a …
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Illustration by Dustin Elliott Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a …
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Illustration by Dustin Elliott When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person. Q: I recently bought tickets for …
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Illustration by Dustin Elliott George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned? …
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Illustration by Dustin Elliott Adrianna Gatlin is facing a $2,450 debt after Pediatrix Medical Group bills her directly for medical services. Why didn’t it send her the correct form to …
