Illustration by Dustin Elliott Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair? …
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January 30, 2025 • By Lizbeth Portalatin-Perez, Director for the Division of Strategic Communications Tax season is here, and we’ve made replacing your annual Benefit Statement easier. There’s no need …
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Volunteers typically offer their time and services in an effort to help others, but researchers believe volunteering has a profound effect on individuals who lend a hand, particularly when those …
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By Mark Mansius and Bill Sargent Over the past century, elected officials have saddled Americans with an unconscionable level of debt, $35 trillion at the latest count. With the debt’s …
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The biggest transformation in U.S. travel since airline deregulation is hanging by a political thread. In its final weeks, the Biden administration unveiled sweeping consumer protections that could transform how …
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Illustration by Dustin Elliott When Valeria Villacorta’s BTS concert is canceled, Ticketmaster promises her a prompt refund. More than three years later, she’s still waiting. Is there any way she …
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Illustration by Dustin Elliott Pamela Vetter deals with small airline seats like a lot of passengers: she pretends they don’t exist. “I have a fully charged phone, and I just …
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Illustration by Dustin Elliott The Electrolux refrigerator Gayle Douglas purchases doesn’t work, and it never has. How many times should the company attempt a repair before it replaces or refunds …
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Illustration by Dustin Elliott After Sears cancels a work order for Gary Miertschin’s cooktop stove, it promises him a refund. But the money never shows up in his account. What …
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Children typically want to treat their parents to something special during the holiday season. Parents do a lot for their children, and when those kids become adults, a desire to …
