Illustration by Dustin Elliott Kathy Lathrop’s new Whirlpool washer makes a loud sound during the spin cycle — so loud, she’s afraid her neighbors can hear it. Why can’t the …
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Illustration by Dustin Elliott Steven Waechter’s Motorola phone freezes up, and so does the replacement it sends him. How can he get the problem fixed? Q: My Motorola Edge phone …
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Illustration by Dustin Elliott The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get …
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November 21, 2024 • By BJ Jarrett, Acting Deputy Associate Commissioner November is National Homelessness Awareness Month. Social Security provides helpful resources to serve the unique needs of people experiencing …
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Illustration by Dustin Elliott Kenneth Stueben wants Sears to repair his Kenmore trash compactor. He’s already paid $436 for the parts and labor, but now Sears can’t do the job …
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Illustration by Dustin Elliott Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it’s damaged. Is Thomas Gunderson stuck with this …
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Illustration by Dustin Elliott Steven Waechter’s Motorola phone freezes up, and so does the replacement it sends him. How can he get the problem fixed? Q: My Motorola Edge phone …
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Illustration by Dustin Elliott Christopher Elliott is the founder of Elliott Advocacy (https://elliottadvocacy.org) When Ticketmaster sells Nathaniel Meyer his Grateful Dead tickets, it leads him to believe he can resell …
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Illustration by Dustin Elliott Where are Diane Blitzer’s copies of The Wall Street Journal? And why won’t the newspaper give her a refund for the missed deliveries? Q: I’ve subscribed …
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Illustration by Dustin Elliott Janet Stevens has two vouchers for a furniture purchase at Macy’s. Why is Macy’s refusing to honor them? Q: I bought furniture from Macy’s in San …
