Volunteers typically offer their time and services in an effort to help others, but researchers believe volunteering has a profound effect on individuals who lend a hand, particularly when those …
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By Mark Mansius and Bill Sargent Over the past century, elected officials have saddled Americans with an unconscionable level of debt, $35 trillion at the latest count. With the debt’s …
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The biggest transformation in U.S. travel since airline deregulation is hanging by a political thread. In its final weeks, the Biden administration unveiled sweeping consumer protections that could transform how …
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Illustration by Dustin Elliott When Valeria Villacorta’s BTS concert is canceled, Ticketmaster promises her a prompt refund. More than three years later, she’s still waiting. Is there any way she …
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Illustration by Dustin Elliott Pamela Vetter deals with small airline seats like a lot of passengers: she pretends they don’t exist. “I have a fully charged phone, and I just …
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Illustration by Dustin Elliott The Electrolux refrigerator Gayle Douglas purchases doesn’t work, and it never has. How many times should the company attempt a repair before it replaces or refunds …
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Illustration by Dustin Elliott After Sears cancels a work order for Gary Miertschin’s cooktop stove, it promises him a refund. But the money never shows up in his account. What …
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Children typically want to treat their parents to something special during the holiday season. Parents do a lot for their children, and when those kids become adults, a desire to …
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lustration by Dustin Elliott Arjun Chhabra’s Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent? Q: I purchased $115 …
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Advice
It’s not all about the Feds: state and local policymakers have a responsibility to deliver for families.
The success of big campaign promises to improve the daily lives of families will come from states and communities, not the halls of Washington, DC. By Anne Mosle Many leaders …
