Illustration by Dustin Elliott Mirella Veen orders $430 worth of computer equipment and shelves through Amazon. But her freight forwarder loses it while shipping it to St. Maarten. Who’s responsible? …
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Illustration by Dustin Elliott Christopher Elliott Amazon has removed all of Susan Deonier’s product reviews from the platform, but it won’t say why. Is there any way to get these …
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Illustration by Dustin Elliott Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it …
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Illustration by Dustin Elliott Where’s the nightstand Inna Zaychik ordered from Amazon? The company says it’s been delivered, but she doesn’t have it. Can she get a refund? Q: I …
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Advice
Texas Secretary of State Reminds Texans: ‘Make A Plan to Vote” in New Ad Shown Across the State
In a newly released advertisement, Texas Secretary of State Jane Nelson reminds Texans that now is the time to make a plan to vote in the November 5 Election. “My …
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Illustration by Dustin Elliott Why is Quest Diagnostics sending Maria Jacobson a $3,437 bill for her blood test? Her insurance company should cover it — or should it? Q: In …
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Illustration by Dustin Elliott Deirdre Stewart orders six bras online but receives only two — plus a “hideous” shower curtain. Will PayPal’s protection plan help her? Q: I ordered six …
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Texas Comptroller Glenn Hegar announced today his agency’s Housing Affordability Challenge (PDF) report, which examines the factors contributing to the housing affordability crisis across the U.S., how the crisis is …
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Illustration by Dustin Elliott Carolyn Allen’s window seals are melting. And now her door handles are corroded too. Can she get them replaced? And if so, how long should it …
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Illustration by Dustin Elliott (hi-res version) Vicky Cordes is trying to use a $3,157 airline ticket credit from the pandemic. But her travel advisor, wholesaler and airline are all pointing …
