Advice

Illustration by Dustin Elliott Steven Waechter’s Motorola phone freezes up, and so does the replacement it sends him. How can he get the problem fixed? Q: My Motorola Edge phone …

Illustration by Dustin Elliott Christopher Elliott is the founder of Elliott Advocacy (https://elliottadvocacy.org)  When Ticketmaster sells Nathaniel Meyer his Grateful Dead tickets, it leads him to believe he can resell …

Illustration by Dustin Elliott  Where are Diane Blitzer’s copies of The Wall Street Journal? And why won’t the newspaper give her a refund for the missed deliveries? Q: I’ve subscribed …

Illustration by Dustin Elliott  Janet Stevens has two vouchers for a furniture purchase at Macy’s. Why is Macy’s refusing to honor them? Q: I bought furniture from Macy’s in San …

Illustration by Aren Elliott A day before Satrupa Kagel’s flight from Tokyo to San Francisco, she finds out American Airlines canceled her ticket. Is she on the hook for the …

Illustration by Dustin Elliott The mobility scooter Tom Kay orders from Amazon never arrived — yet the tracking number says it’s been delivered. Is his $2,650 lost, too? Q: I …

Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded? By Christopher Elliott Q: …

By Glenn Hagar The text that follows originally appeared in the Austin American-Statesman. Technology has undergone a sea change in the past few decades, and Texas tax law has had …

Illustration by Dustin Elliott  Leah Davidson returns her iPhone 11 to a third-party seller on Amazon. But the seller claims the box is empty. Does she still get her money …