Illustration by Aren Elliott Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won’t Citibank help her? By Christopher Elliott Q: I’ve had 20 fraudulent charges …
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Illustration by Dustin Elliott PK Agarwal’s new Samsung dryer is damaged during the delivery. But the company refuses to replace it. Find out why — and how you can avoid …
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Illustration by Dustin Elliott None of Jacquelyn Smith’s appliances work properly. Repeated visits by GE technicians have failed to fix the problems. What can she do? By Christopher Elliott Q: …
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Illustration by ArenElliott When Grant Erwin tries to pay for parking at Seattle’s waterfront, a website called ParkWhiz charges him $115 — even though it claims his transaction didn’t go …
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Illustration by Dustin Elliott After Isabel Barne returns two items to Amazon, the online retailer sends her a refund — and then charges her for one of the items again. …
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Illustration by Dustin Elliott The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his …
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Illustration by Dustin Elliott After the price of Francis Clark’s dishwasher falls, Best Buy agrees to refund him $150. But now it won’t pay. What’s going on? By Christopher Elliott …
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Advice
PROBLEM SOLVED: I returned my defective hard drives to Amazon. What’s this $546 restocking fee?
Illustration by Dustin Elliott When Akin Williams’ Western Digital hard drives don’t work, he tries to return them to Amazon. But the seller wants to charge him a $546 restocking …
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Illustration by Dustin Elliott Jan Hustler just lost her AAA homeowner’s insurance because she didn’t repair her roof on time. But the company didn’t tell her about the requirement until …
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Illustration by Dustin Elliott Yilun Liu canceled her Sears dishwasher order more than three months ago. But the company is still holding her $540. Will she ever get a refund? …
