Dreaming matters. But if dreams stay dreams, they won’t take you anywhere. In fact, dreams that stay dreams can work against you—keeping you stuck instead of leading forward. That’s why …
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Illustration by Dustin Elliott Jonathan Sklar orders a meal from KFC through the fast-food restaurant’s app. He says the order went to the wrong store. Can he get a refund? …
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Clutter has a way of taking over a home. As time goes by, items that are not stored or discarded when they’ve lost their utility can gradually take over a …
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Illustration by Dustin Elliott Michael Trimble’s Audious hearing aid doesn’t work, so he returns it. The company will not refund his money. What’s going on? By Christopher Elliott Q: I …
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Illustration by Dustin Elliott Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her. Is that fair? By Christopher Elliott Q: Last …
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La-Z-Boy has delayed Claire Engkvist’s furniture by more than a year. What does she have to do to get it? By Christopher Elliott Q: I am writing to you to …
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Now it wants us to wait for a replacement Illustration by Dustin Elliott Linda Jordan’s husband’s CPAP machine has been recalled. But delivering a new one to him may take …
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Illustration by Dustin Elliott Julie Kuklenski returned her Stella McCartney cross-body bag to Saks. But the company won’t return her money. What’s going on? By Christopher Elliott Q: I ordered …
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Illustration by Dustin Elliott After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on? …
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Illustration by Dustin Elliott What happened to Vickie Taylor’s subscription to Love of Quilting and Quick and Easy Quilts? She paid for a subscription but never received the magazines. By …
