Advice

Illustration by Dustin Elliott (hi-res version).  Laura Lowry’s Sollevare wine cooler doesn’t work, and neither does the replacement. Who does she talk to about a refund? By Christopher Elliott  Q: …

Consumers shopping around for home improvement projects may be leaning toward overhauls that can reduce energy consumption and save them money in the long run. This is a driving factor …

Motorists who spend a lot of time behind the wheel have undoubtedly noticed the growing number of electric vehicles (EVs) traversing the roadways. Once a relatively rare sight, EVs are …

Illustration by Dustin Elliott  Jane Tabachnick orders a refurbished computer from TigerDirect. It doesn’t work, and she asks for a refund. Why can’t she get her money back? By Christopher …

 Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix …

The Labor Day holiday weekend is here and many people will hit the open road for the “last” weekend of summer, perhaps heading to a waterpark, the beach or the …

After getting strong-armed into paying a medical bill she doesn’t owe, Elly Kinsella tries to get a refund from her physician’s office. Can she get her $740 back? By Christopher …

 When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back? Q: I recently returned …

 After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair …