Illustration by Dustin Elliott When Akin Williams’ Western Digital hard drives don’t work, he tries to return them to Amazon. But the seller wants to charge him a $546 restocking …
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Illustration by Dustin Elliott Jan Hustler just lost her AAA homeowner’s insurance because she didn’t repair her roof on time. But the company didn’t tell her about the requirement until …
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Illustration by Dustin Elliott Yilun Liu canceled her Sears dishwasher order more than three months ago. But the company is still holding her $540. Will she ever get a refund? …
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Individuals want a home that is welcoming and comfortable. Unfortunately many conditions that people find appealing also appeal to pests. Pests may be more problematic at certain times of year …
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No homeowner wants pests to invade their homes or their yards. However, it’s easy for pests to find their way into and around a home. In fact, certain conditions may …
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Illustration by Dustin Elliott Sue Maier’s sister sends her luggage to London via UPS, but the package misses her by a day. Can she get her money back for the …
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llustration by Dustin Elliott Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long …
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Illustration by Dustin Elliott Diego Vega is signed up for Uber One. He has no idea how he’s been enrolled in the monthly $9.99 membership, but he does know one …
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Illustration by Dustin Elliott After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for …
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By Christopher Elliott Illustration by Dustin Elliott The touchscreen on Satoaki Omori’s new HP laptop computer doesn’t work, and the computer has been discontinued. Can he get a full refund …
