Illustration by Dustin Elliott Despite repeated repairs, Anita Smith’s 2020 Subaru Forester won’t start and is “fatally flawed.” Why won’t Subaru help her get it fixed? Q: I’ve been a …
-
Illustration by Dustin Elliott After Tara Helman signs up for the Pompa Program, she doesn’t see any results. Now she’s trying to get her money back, but the company only …
-
Illustration by Dustin Elliott An Uber driver takes Andrew Greenman on a wild ride through the Washington, D.C., suburbs. Does the company owe him anything for the stressful experience? Q: …
-
Illustration by Dustin Elliott Kristi Clynes pays a premium price for her Pink concert tickets, but an obstruction blocks her view of the stage. Can she get a refund from …
-
Illustration by Dustin Elliott Barbara Bowman’s credit card was stolen and used at Sam’s Club. She wants a refund, and she has the perfect alibi: She’s never been a Sam’s …
-
Illustration by Dustin Elliott After Betsy Webster cancels her stay at an apartment in Puerto Morelos, Mexico, she’s offered a partial refund. But the money never came. What should she …
-
Illustration by Dustin Elliott Cole Juchems thinks he’s earned a $350 credit from American Express after meeting the spending requirement on his platinum card. But Amex says he’s $3.47 short …
-
Illustration by Dustin Elliott When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as …
-
Illustration by Dustin Elliott Eli Klein snags the perfect seats to watch his favorite hockey team, the Washington Capitals, take on the Columbus Blue Jackets. But his excitement turns to …
-
Illustration by Aren Elliott Vanessa Wilkins buys a concert ticket through SeatGeek, but when the artist she wants to see drops out, can she get her money back? Q: I …
