Illustration by Dustin Elliott Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, …
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Illustration by Dustin Elliott (hi-res version) When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks and refuses …
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Illustration by Dustin Elliott Sandra Addo’s $98 Christmas tree is damaged by FedEx before it arrives. An Amazon customer service agent promises to send her a new one, and a …
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Illustration by Dustin Elliott Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a …
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Illustration by Dustin Elliott When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person. Q: I recently bought tickets for …
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Illustration by Dustin Elliott George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned? …
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Illustration by Dustin Elliott Adrianna Gatlin is facing a $2,450 debt after Pediatrix Medical Group bills her directly for medical services. Why didn’t it send her the correct form to …
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Illustration by Dustin Elliott Lori McBride buys StubHub tickets for a 1 p.m. show but discovers they’re for 7:30 p.m. StubHub denies her a refund because she didn’t immediately contact …
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BY CHRISTOPHER ELLIOTT Stranded by a flight delay. Why won’t Holland America Refund my $3,952? Illustration by Dustin Elliott A family’s dream Alaska cruise collapses when a flight delay leaves …
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Illustration by Dustin Elliott When Stephen Mills’ wife tries to cancel her Audible subscription, she inadvertently gives scammers access to her computer. They steal $3,495. Why won’t Wells Fargo help …
