Advice

Illustration by Dustin Elliott When John Bartolotta’s dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get …

Illustration by Dustin Elliott When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won’t the company help him? Q: I have been paying for my …

Illustration by Dustin Elliott The electric pressure washer Halley Thompson orders from Amazon doesn’t work. Why won’t Amazon let her return it for a refund? Q: I ordered a Greenworks …

Illustration by Dustin Elliott When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that? Q: Last month …

Illustration by Dustin Elliott Why won’t Brooklinen refund Tracy Brom’s “hot and scratchy” sheets? After all, it promised her a refund. Q: I bought sheets from Brooklinen.com a few years …

Illustration by Dustin Elliott Rich Hunt’s new GE wall oven doesn’t fit in his kitchen. Why won’t GE honor its GE Fit Guarantee? Q: I’m writing to you to request …

People considering buying or selling a home are facing a unique market. The real estate market has been in flux for several years, and high interest rates have made it …

Illustration by Dustin Elliott Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won’t deliver it. Can he get his money back? Q: …

Illustration by Dustin Elliott Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him …