Advice

Illustration by Aren Elliott Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause? Q: …

Illustration by Dustin Elliott Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop …

Illustration by Dustin Elliott When Jaime Oviedo damages her T-Mobile phone, the company promises her insurance will cover the repair. But now her insurance company, Assurant, refuses to help. Is …

Illustration by Aren Elliott Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted …

 Illustration by Dustin Elliott There’s a $1,365 charge on Hank Hu’s PayPal account. Someone ordered a watch from Tag Heuer and shipped it to another state. Why won’t PayPal help …

Illustration by Dustin Elliott When John Bartolotta’s dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get …

Illustration by Dustin Elliott When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won’t the company help him? Q: I have been paying for my …

Illustration by Dustin Elliott The electric pressure washer Halley Thompson orders from Amazon doesn’t work. Why won’t Amazon let her return it for a refund? Q: I ordered a Greenworks …

Illustration by Dustin Elliott When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that? Q: Last month …