Local Galveston campground ranks among KOA’s top-performing locations for guest satisfaction
KOA NEWS SERVICE (Billings, MT, January 15, 2026) — Kampgrounds of America, Inc. (KOA), the world’s largest network of privately owned campgrounds, is proud to announce that Galveston Island KOA Holidayhas been recognized as part of its World-Class Guest Service program, an honor reserved for campgrounds delivering exceptional hospitality and consistently high guest satisfaction.
The designation recognizes KOA campgrounds that earned a Net Promoter Score (NPS) of 70 or higher in 2025, placing Galveston Island KOA Holiday among the brand’s top-performing locations nationwide. NPS measures how likely guests are to recommend a business and is widely regarded as a leading indicator of customer loyalty and experience.
The World-Class Guest Service program highlights KOA’s system-wide commitment to delivering exceptional service. With a system-wide NPS of 71, KOA continues to set the standard for guest satisfaction across the outdoor hospitality industry.
“World-class service is built through consistency, care, and a genuine commitment to every guest,” said Toby O’Rourke, president and CEO of KOA. “The team atGalveston Island KOA Holiday has earned this recognition by creating experiences that make guests feel welcome, valued, and excited to return—the kind of hospitality that turns a great stay into a lasting memory.”
KOA’s big yellow sign symbolizes a promise of fun, relaxation, and care at every location across North America. At the Galveston Island KOA Holiday, that promise comes to life through thoughtful amenities, attentive service, and a team dedicated to going above and beyond for every camper.
To mark this achievement, the campground will proudly display its World-Class Guest Service recognition badge online and at the campground, letting visitors know they’ve chosen one of KOA’s most highly rated destinations.
For more information about the Galveston Island KOA Holiday, visit the campground website. To learn more about KOA and its network of campgrounds, go to www.KOA.com.
ABOUT KAMPGROUNDS OF AMERICA, INC.
Kampgrounds of America, Inc. has been the definitive leader in outdoor hospitality for more than 60 years. United under the mission of “connecting people to the outdoors and each other,” the company consists of two unique brands: KOA and Terramor Outdoor Resorts. KOA, the world’s largest system of privately-owned, open-to-the-public campgrounds, consists of more than 500 franchised and owned campgrounds. With unrivaled brand visibility, KOA also offers campground owners and operators unparalleled support in campground education, design, recruitment, marketing and technology. Terramor Outdoor Resorts, a glamping venture, opened its first flagship property in Bar Harbor, Maine in 2020. Literally meaning ‘Love of Land,” the brand focuses on delivering a refined and upscale outdoor experience. For more information, visit KOA.com and TerramorOutdoorResort.com.
